Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Scheduling patient appointments, Change to Provider Schedule
Assistance with Patient Registration and Patient Work Queues.
MyChart support for patients (password reset, activate account, etc.)
Collecting and processing samples, lab results, or lab orders.
Requests for Covenant Physical Security / Risk Management
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
An issue related to a document scanned into Epic (OnBase)..
Use this to request a new report or if you need a change with an existing report.
Use this to report an issue or error with an existing report or data set.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Use this service ONLY for Inpatient Provider requests
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.