Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Scheduling patient appointments, Change to Provider Schedule
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Assistance with Patient Registration and Patient Work Queues.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Requests for Covenant Physical Security / Risk Management
MyChart support for patients (password reset, activate account, etc.)
Use this to request a new report or if you need a change with an existing report.
Collecting and processing samples, lab results, or lab orders.
An issue related to a document scanned into Epic (OnBase)..
Use this to report an issue or error with an existing report or data set.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Manage health information, release of information, deficiencies, coding of accounts
Report incident with Payroll, Self Service Portal, Mycheckonline